This bank should be called, "Bank of Mexico". Both times that I entered, I noticed that there was not 1 white or black employee, only Hispanics working there. Also, mostly Hispanics banking there. There is Latino music playing and the employees talk to each other in Spanish, rude. One of the employees was talking in English to another about how lazy one of the drive through customers were. Really? They are very unprofessional and I will never go back.
This tells me that your branch managers are either not empowered enough to wave a $10 fee, or that their sense of customer service is so skewed that an explanation of a simple fee is not worth their time.
I HAVE BANKED WITH BOFA FOR 20+ YEARS BUT THIS BRANCH SUCKS
Best experience at a bank ever. The Branch Manager here is extremely helpful and assisted me in a very difficult financial situation. All of the tellers and bankers I have dealt with have been super helpful and make banking easy. I recommend this bank over anyone else!
I HAVE HAD EMPLOYEES MAKE DEPOSITS FOR OVER 7 YEARS WITH NO PROBLEM UNTIL TODAY. I HAVE 3 ACCOUNTS WITH THEM CURRENTLY BUSINESS, PERSONAL AND SAVINGS HOWEVER I WILL BE SEARCHING FOR A MORE CUSTOMER FRIENDLY BANK WITH PROFESSIONAL EMPLOYEES. I'M SURE THEY WILL GLADLY TAKE OUR CASH DEPOSIT.
THIS BRANCH WOULD NOT ALLOW AN EMPLOYEE OF MY COMPANY TO DEPOSIT CASH INTO MY BUSINESS ACCOUNT (YES WITH A COMPANY DEPOSIT SLIP) THEY ARE EXTREMELY RUDE AND UNPROFESSIONAL.
I am not a "big deal" customer, just an average one, but I think it's reasonable to expect a BRANCH MANAGER to take the time while he's visibly standing around to explain a simple fee.
This location is in need of some remodeling but safe ATM and friendly staff here.
I'm giving this branch a one-star review, not because the teller wasn't fantastic, but the branch manager, when asked why there was a $10 fee for a cashier's check, either could not, or chose not to explain the reason. Instead, he simply said it could not be waived.
Bank Of America Financial Center is a US Bank based in Kernersville, North Carolina. Bank Of America Financial Center is located at 205 E Mountain St, Kernersville, NC 27284, USA.
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